IT technical support officer

Company Name ITRECEGYPT Client
Job Field Media
Job Type Full Time
Job Description Monitor and maintain the computer systems and networks ∑ Install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person. ∑ Ensure the correct running and maintenance of the IT systems. ∑ Responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. ∑ Installing and configuring computer hardware operating systems and applications ∑ Monitoring and maintaining computer systems and networks; ∑ Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; ∑ Troubleshooting system and network problems and diagnosing and solving hardware/software faults; ∑ Replacing parts as required; ∑ Providing support, including procedural documentation and relevant reports; ∑ Following diagrams and written instructions to repair a fault or set up a system; ∑ Supporting the roll-out of new applications; ∑ Setting up new users' accounts and profiles and dealing with password issues; ∑ Responding within agreed time limits to call-outs; ∑ Working continuously on a task until completion (or referral to third parties, if appropriate); ∑ Prioritising and managing many open cases at one time; ∑ Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; ∑ Testing and evaluating new technology; ∑ Conducting electrical safety checks on computer equipment ∑ Receives and schedules advertising orders from authorized seniors. ∑ Maintains records and accounts for each user advertiser. ∑ Maintains files of advertisments and artwork when future use may be a factor. ∑ Performs other related duties as required.
Offered Salary EGP
Submission Date 8/2012
Valid Untill 01/2013
Required Candidates
Education - Bachelorís degree
Age Any
Gender Not Determined
Computer Skills .ccna- mcse
Experience 2+ years experience
First Language Arabic
Second Language English
Nationality Egyptian
Additional Requirements  
Send your cv info@itrecegypt.com
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